FAQ

Need help?

Do you refund the delivery charge?

We don't refund delivery charge for those countries outside the EEA (European Economic Area).

How long do I have to return?

You've got 14 days to start the return process from the day you receive it. Unfortunately we cannot accept returns after this time.

Will I be charged customs and imports duties?

If you are placing an order within Canada, there is no customs and import duties.  If you are placing an order for US, you will be responsible for customs and imports duties.

But keep checking back with us as we will be expanding our delivery operations!

 

I received a faulty item or missing, what do I do?

We're really sorry to hear that you've received a product that's not in perfect condition. We can get this fixed for you please send us a message. Please make sure to include the Order #, the product name, and a include a photo of the product that is faulty.

Company details

Bach & Co.
221-2063 Lake placid Road
Whistler, BC
Canada

+1 (778) 266 01 81
Mon-Sun from 10am to 7pm

[email protected]
For shipping and returns

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Frequently asked questions

1. FAQ
1.1 Do you refund the delivery charge?

We don't refund delivery charge for those countries outside the EEA (European Economic Area).

1.2 How long do I have to return?

You've got 14 days to start the return process from the day you receive it. Unfortunately we cannot accept returns after this time.

1.3 Will I be charged customs and imports duties?

If you are placing an order within Canada, there is no customs and import duties.  If you are placing an order for US, you will be responsible for customs and imports duties.

But keep checking back with us as we will be expanding our delivery operations!

1.4 I received a faulty item, what do I do?

We're really sorry to hear that you've received a product that's not in perfect condition. We can get this fixed for you please send us a message @ [email protected]

Please make sure to include the Order #, the product name, and a include a photo of the product that is faulty.

1.5 Missing item(s) from my order?

If your expected shipping date has passed, then please contact us by emailing our Customer Service at [email protected]and we will sort it for you.